All damaged deliveries or shortages must be reported within 24 hours of receipt, any longer than this may invalidate your claim.
Standard Warranty/Guarantee
All electric rifles, spring rifles and electric pistols come with a 12 month warranty, unless otherwise stated. Batteries, slings, speed loaders and chargers included with electric rifles/pistols are not covered under warranty as they are regarded as 'free' items.
Gas pistols, gas rifles & spring shotguns have a 30 day warranty.
Warranties are not transferable.
Please note, we cannot accept returns or claims for Pyrotechnics, as they can easily be stored or handled incorrectly.
TERMS & CONDITIONS
Returns Policy:-
In the unlikely event that your new purchase is faulty then please contact Land Warrior Airsoft immediately (info @ landwarriorairsoft.com) to discuss your problem. At our discretion, a replacement product will be dispatched to you, although this WILL NOT happen until the originally purchased goods are returned and are confirmed to be faulty by our engineers.
No refunds will be given on any product that has been damaged by negligence, carelessness or misuse.
Unwanted products must be returned to us within 7 days and must be "AS NEW",un-opened, un-used and in the original, undamaged packaging missing no items from the packaging including the complimentary packet of BB's.
Refunds may incur a 10% restocking fee.
IF YOU HAVE ANY DOUBTS PLEASE CONTACT US IMMEDIATELY
OUR ENGINEERS ARE ALL TRAINED TO UNDERTAKE REPAIR AND REMEDIAL WORK. UNDER NO CIRCUMSTANCES SHOULD YOU ATTEMPT TO DISASSEMBLE ANY PRODUCTS PURCHASED FROM US YOURSELF -DOING SO WILL INVALIDATE YOUR WARRANTY.
PLEASE OBSERVE ANY ADVICE GIVEN AT THE TIME OF PURCHASE CONCERNING BATTERY TYPES AND POWER AS USING AN INCORRECT BATTERY IN YOUR NEW AEG WILL INVALIDATE YOUR WARRANTY.
How do I get my Land Warrior Airsoft product repaired under its warranty?:
If a product proves faulty within the warranty period due to a manufacturing defect you should contact us immediately. We will then identify the problem and if necessary have the problem resolved under the terms of our guarantee. All valid repairs are free of charge for both parts and labour subject to the following conditions:
Conditions of the Warranty:
Original receipt required as proof of purchase. No products will be worked on under these terms without original proof of purchase.
Exclusions
The Land Warrior Airsoft warranty does not include any the following:
-Any transportation costs incurred in transporting the item back to us for repair.
-Any breakages as a result of accidental/negligent damage.
-Any routine maintenance required, such as cleaning, motor height adjustment etc...
-Any faults arising from misuse
-Any faults arising from any repairs not previously carried out by the Land Warrior Airsoft
-Any upgrades that have been installed in the product other than those done by the Land Warrior Airsoft engineers
-Any faults arising from the use of poor quality sub standard BB's. We recommend only Blaster (Not Biodegradable), Madbull, G&G, Excel and King Arms.
-Any battery than an 8.4v Nimh or 7.4V Lipo has been used
-If a Gas Blow Back or Gas Non Blow Back product is being covered under our warranty then our warranty will be void if the item has been used with anything other than 134A Gas.
-Any Feet Per Second (FPS) variance. This may be different from the indicated FPS as this is only a guideline.
-External damage or wear and tear.
Your Land Warrior Airsoft warranty is also invalidated if:
The product has been altered or adjusted in any way from its original format, this includes all internal upgrades.
Any repairs or maintenance to the item(s) have been carried out by any non Land Warrior Airsoft or other authorised personnel.
A fault has arisen from the use of poor quality sub standard BB's
You use any gas other than 134A Gas in any Gas Blow Backs or Gas Non Blow Back operated items.
All images and product data on the website are as up to date as possible but occasionally manufacturers change colour schemes or designs slightly and images may be out of date. Items are listed as accurate as possible. If in doubt please contact us to check that images are still up to date.
All items supplied with RIF's other than the RIF's themselves i.e. magazines, loaders, furniture accessories are classed as gifts..
Land Warrior Airsoft reserves the right to change terms and conditions of our warranty from time to time.